Honest Reviews of Securus Technologies Services

A lot of times when I associate prisons and crime, I think that the crime happens outside of prison walls and then once on the inside the inmates are “doing their time.” An article in PR Newswrite from Securus Technologies opened my eyes as to how much crime and damage can happen behind bars. I didn’t even realize that a smartphone is a contraband device, but after doing some research on the solutions Securus Technologies offers I realized the damage that could be done when a cell phone is brought into prison.


Among its other offerings like providing inmates with access to calling solutions for their friends and families, Securus Technologies has a cell defender program that can locate a contraband mobile phone and disable the WiFi, keeping inmates from connecting to the outside world via the internet. They also have a program that seeks out these mobile phones and locates them, all remotely.


The article featured some snippets from facilities that used Securus Technologies and the company got rave reviews! People shared real circumstances including:


  • The fact that call monitoring allows correctional facilities to conduct more fair reviews when there is a report of harassment by a staff member or otherwise
  • Monitored calls were used in a real shooting case after an inmate was caught on time trying to get a fake alibi from a sibling. These monitored calls were used in his trial to help put a shooter away for good.
  • Location Based Tracking services helped a police department find and recover over a million dollars in stolen cash, guns, drugs and illegal substances.


These reviews were instrumental in ensuring me that the companies, like Securus Technologies, that provide security in our prisons are keeping a competitive edge over inmates who attempt to do wrong while behind bars.


The Excellence of Securus Technologies in the Corrections Industry

Securus Technologies is an American company that has majored in offering top-notch technology products to the prisons industry. The main offices of the for-profit business are in Dallas, Texas, and it currently manages branches in Carrollton, Allen, and Atlanta. Securus was founded in 1986, and it has currently offered employment to more than 1000 people. The company currently has contracts with more than 3450 correction and law enforcement agencies that are based in the United States and Canada. It has an aim of connecting what matter and over 1.2 million prisoners use its services. The technologies that Securus has currently developed are used for public safety, monitoring, communication, corrections, and investigation.


The enterprise has been growing over the years, and it is now a leader in the inmate communication industry. It created a merger with leading business in the sector in September 2004, and they are Evercom and T-Netix. In June 2007, Securus bought Syscon Justice System, which is an enterprise that was internationally recognized for offering offender management systems. The firm was the first in the industry to develop an excellent system that is currently being used in controlling contraband cell phones. It had successfully installed the Securus’ Managed Access Solutions in over five facilities of the Department of Corrections by 2016. In July 2016, Securus Technologies joined efforts with Harris Corporation in the establishment of the Cell Defender technology. It advanced the control of contraband cell phones in 2017, by launching the Wireless Containment Solution, which prevents unauthorized phones from connecting to the public mobile network.


In July 2016, the CEO of Securus Technologies announced that the total investments of the company in patents, patents, and acquisition had exceeded $600 million in the past three years. The firm has made substantial investments in fields such as wireless tracking, video visitation, data analytics, mobile device monitoring, jail management systems, wireless contraband elimination, improved inmate communications, and outsourced investigation services. Securus has spent an extra $100 million over the past five years in bettering its secure calling platform. The company currently processes about 400 million calls per annum.


The Securus’ CEO believes that the firm has made the $700 million investment to ensure that it is the leading provider of technology to government correctional facilities across the United States and Canada. The platforms that the firm offers are cost-effective, secure, and highly efficient. They ensure that the inmates can stay connected with their family and friends in a convenient manner. The company understands that incarceration is very stressful, and it tries to make life easier for the inmates by offering educative, religion, entertaining, communication, and recreational products. All the clients that use the products have been satisfied, and they have even sent the company emails and letters appreciating its excellence.


Keeping Inmates and Officers Safe with Securus Technologies

The reason it is so important to keep inmates safe is because as police officers, we are outnumbered 3:1 in our jail. If the inmates are not safe, we are not safe. If we were to allow the inmates to rule the jail, they would dole out their own type of justice, whether the inmate was guilty or not. If the inmates were to attack another based on what informants were to say, no one is safe in jail.


Our prison system has several procedures in place that make it safe for any inmate to move around without fear of attack, but that being said, if another inmate wants to cause harm, they will find a way. Trying to get informants to speak in jail is a problem because no one wants to be labeled a snitch, so we have to rely on other techniques to gather information between inmates.


We have surprise cell inspections daily, but many times the weapons being hidden are placed in the yard or a location where an attack may take place, and we just do not have the resources to be able to inspect every inch of the prion on a daily basis. To help, we recently contacted Securus Technologies to help us improve the inmate communication system we already had in place.


Once the system was in place, I was trained on the LBS software, and it immediately began to bear fruit. There was word coming down from the leader of one gang to his soldiers that a top member of a rival gang was to be attacked during a game of basketball tomorrow. Our team got the information thanks to the LBS software, and were able to thwart the attack without the gang even realizing how we caught on. We all are safer now that we have the system up and running.